Remote Sales Representative

TEKsystems; Detroit (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is hiring Remote Sales Representatives to support a large education company. This entry-level position involves handling customer inquiries about teacher certification programs, providing assistance via phone, chat, and email. Candidates should possess strong communication skills and a high school diploma, with opportunities for benefits and a fully remote work environment.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Employee Assistance Program

Qualifications

• Preferably 1-3 years in customer service; call center experience beneficial.
• Proficiency in PC operations and web navigation required.
• Strong oral and written communication skills.

Responsibilities

• Respond to inquiries across multiple programs using various communication channels.
• Maintain detailed customer records using a CRM system.
• Serve as the initial contact point for customer inquiries.

Skills

Attention to detail

Problem-solving

Organizational skills

Active listening

Communication skills

Spanish proficiency

Education

High school diploma

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Join to apply for the Remote Sales Representative role at TEKsystems

TEKsystems is hiring several fully remote inbound and outbound Customer Service Representatives for a large education company.

If you are open to working as early as 8am EST and as late as 10pm EST, including weekdays and weekends, please send your most updated resume to [e-mail]. Resumes sent to this email will be reviewed before resumes submitted here.

Description

This company specializes in teacher licensing and performance assessments, providing tailored testing programs aligned with state standards. They offer services such as test development, administration, and scoring within a collaborative and education-focused environment.

Customer Service Representative (CSR) Role

The CSR is part of the Customer Contact Center, responsible for handling high volumes of inquiries about teacher certification programs via phone, web uploads, chat, and email, following established protocols to resolve concerns related to certification, website issues, and complaints.

Key Responsibilities

1. Respond to inquiries across multiple programs using various communication channels.
2. Understand customer needs and provide prompt, accurate support.
3. Utilize systems and resources (websites, published materials) to resolve issues.
4. Serve as the initial contact point, escalating complex technical problems as needed.
5. Maintain detailed customer records using a CRM system.
6. Uphold security protocols and service quality standards.
7. Perform additional assigned tasks.

Additional Skills & Qualifications

• Experience: Preferably 1-3 years in customer service; call center experience is beneficial but training is provided.
• Technical Skills: Proficiency in PC operations, web navigation, and Microsoft Office (Word, Excel).
• Communication Skills: Strong oral and written skills; Spanish proficiency is a plus.
• Soft Skills: Attention to detail, problem-solving, organizational skills, active listening.
• Education: High school diploma required; bachelor’s degree or equivalent work experience preferred.

Primarily focused on inbound support for teacher certification inquiries—no sales involved.

Pay and Benefits

The pay rate is $15.00/hr. Eligibility for benefits depends on employment classification and duration. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre-tax and Roth options)
• Life insurance (voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

May 30, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, supporting business transformation for over 6,000 customers worldwide, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. We are committed to diversity and equal opportunity employment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting