Remote Sales Operations Coordinator

Brightwheel; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Brightwheel, a leading platform for early education, is hiring for a role focused on order processing and customer support. You will ensure customers get what they paid for on time and act as the front line for inquiries, with a careful eye for accuracy.

You’ll work with Salesforce and Google Sheets, embracing AI tools to improve efficiency while maintaining quality. This is a US-facing, fully remote role with opportunities to impact educators and families.

Qualifications

• Handled a high volume of detail-heavy tasks with accuracy.
• Proficient in Google Sheets or Excel for data organization.
• Quickly learn new software with minimal guidance.
• Communicate professionally with customers in English, US-facing environment preferred.
• Use AI tools in daily workflow with curiosity and adaptability.

Responsibilities

• Move education product order pipeline forward by processing purchases and resolving issues.
• Be the front line for customer and internal questions with accurate answers.
• Maintain accurate records relied on by customers and internal processes.
• Follow processes consistently while identifying efficiency improvements.
• Use AI tools to move faster without compromising quality.

Skills

Detail-oriented

High-volume processing

Google Sheets/Excel

English communication

AI adoption

Tools

Salesforce

Google Sheets

Excel

Slack

Order-processing systems

Job description

Brightwheel, a leading platform for early education, is hiring for a role focused on order processing and customer support. You will ensure customers get what they paid for on time and act as the front line for inquiries, with a careful eye for accuracy.

You’ll work with Salesforce and Google Sheets, embracing AI tools to improve efficiency while maintaining quality. This is a US-facing, fully remote role with opportunities to impact educators and families.