Remote Sales Manager, Agency Partnerships

United Airlines; Chicago (IL); Remote; USD 79,000 - 103,000; Full time

Job summary

United Airlines is seeking a Sales Manager, Agency to manage and grow strategic agency partnerships, including loyalty travel, with responsibility for driving revenue and customer value across corporate, leisure, and loyalty channels.

You will develop data-driven growth strategies, negotiate agreements, analyze performance, and lead cross-functional collaboration to optimize programs and investments. Remote work is allowed with preference near Hub locations; travel up to 50% may be required.

Qualifications

• 2+ years of experience in sales, account management, CRM, or related commercial role.
• Experience in B2B2C marketing and selling.
• Strong understanding of airline sales, travel agency sales, loyalty travel programs, and corporate travel management practices.
• Demonstrated skills in CRM, account management, sales management, and commercial negotiation.
• Experience analyzing customer data, booking trends, financial performance, and market opportunities to support revenue growth and investment decisions.
• Strong communication, partnership-building, and contract management capabilities.
• Working knowledge of new distribution capabilities (NDC), content aggregators, direct-connect models, and digitally-enabled travel retailing.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Responsibilities

• Build and maintain strong customer relationships, serving as a primary commercial point of contact for assigned accounts.
• Develop and execute commercial growth strategies that drive revenue, share gains, customer retention, and measurable business outcomes.
• Develop and execute business plans for strategic agency partnerships, including emerging growth channels such as loyalty travel.
• Analyze customer performance, market trends, and investment effectiveness to identify growth opportunities, forecast results, benchmark performance, and inform commercial decision-making.
• Partner with internal stakeholders to design, negotiate, launch, and optimize commercial programs and customer investments.
• Lead contract negotiations, renewals, and commercial recommendations that maximize business performance.
• Monitor account health, identify risks and opportunities, and implement corrective actions as needed.
• Build credibility across customer organizations and influence decision-makers at multiple levels.
• Create and deliver compelling executive-level presentations, proposals, and business reviews.
• Collaborate across Revenue Management, Distribution, Digital, Finance, Legal, and Sales teams to align strategies and maximize growth opportunities.
• Champion innovation across digital and advisor-led channels, including modern retailing, direct-connect, and merchandising opportunities.
• Leverage executive engagement, joint customer initiatives, industry events, and advisory forums to strengthen strategic relationships.
• Provide end-to-end ownership of assigned strategic partnerships, including strategy development, investment governance, execution, and performance management.

Skills

Sales experience

Account management

Customer relationship management

Commercial negotiation

Data analysis

Presentation skills

NDC knowledge

Tools

BI reporting

Data visualization tools

CRM systems

Job description

United Airlines is seeking a Sales Manager, Agency to manage and grow strategic agency partnerships, including loyalty travel, with responsibility for driving revenue and customer value across corporate, leisure, and loyalty channels.

You will develop data-driven growth strategies, negotiate agreements, analyze performance, and lead cross-functional collaboration to optimize programs and investments. Remote work is allowed with preference near Hub locations; travel up to 50% may be required.