Hybrid Senior Manager, Sales Systems & Incentives

United Airlines; Chicago (IL); Hybrid; USD 128,000 - 166,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines in Chicago seeks a Senior Manager for Sales Information Systems to lead the Sales Performance Management platform and incentive programs for travel agencies and sales managers.

You will define roadmaps, collaborate with business and technology stakeholders, and guide multiple teams to deliver measurable business value. This hybrid role is based at Willis Tower, Chicago, with strong emphasis on governance and digital transformation.

Qualifications

• 5+ years of experience leading technology, digital product management, business systems, or enterprise application initiatives
• Experience leading multiple teams, professional staff, and/or external technology vendors while driving organizational priorities and business outcomes
• Strong expertise in systems design, systems integration, requirements management, business partnering, project/program management, and change management
• Demonstrated experience collaborating with business and technology stakeholders to translate business objectives and program requirements into system capabilities, roadmap priorities and actionable plans to deliver enterprise technology solutions and digital transformation initiatives

Responsibilities

• Establish platform strategy, governance, roadmap priorities, and the long-term operating model
• Lead collaboration with business stakeholders and end-users to define, design, implement, and manage enterprise business system solutions and technology projects
• Maximize the value of existing business applications and technologies by aligning platform capabilities with evolving business requirements and strategic objectives
• Identify, assess, and manage technology risks, including potential system downtime and impacts associated with system changes and enhancements
• Partner proactively with stakeholders to improve data structures, business processes, system functionality, and overall technology effectiveness
• Identify training and user enablement needs and partner with internal teams and external resources to secure solutions that support successful platform adoption and utilization
• Manage functional and user acceptance testing strategies, including resource planning, execution oversight, and performance tracking to ensure successful deployments
• Provide leadership and direction to managers, professional staff, and technology partners while executing business, operational, and organizational priorities
• Drive strategic roadmaps, digital transformation efforts, process automation opportunities, and governance practices that support long-term technology success

Skills

Leadership

Stakeholder collaboration

Systems design

Project management

Change management

Education

Bachelor's degree

Job description

United Airlines in Chicago seeks a Senior Manager for Sales Information Systems to lead the Sales Performance Management platform and incentive programs for travel agencies and sales managers.

You will define roadmaps, collaborate with business and technology stakeholders, and guide multiple teams to deliver measurable business value. This hybrid role is based at Willis Tower, Chicago, with strong emphasis on governance and digital transformation.