Remote SailPoint Operations Engineer II

First Citizens; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

First Citizens seeks an experienced SailPoint operations engineer to deliver L2/L3 support across a remote US footprint. You will monitor provisioning, troubleshoot failures, and manage certificates and keys, collaborating with IAM, Cybersecurity, PKI, and infrastructure teams.

The role requires a Bachelor's degree (or equivalent with 8 years of related experience) and strong knowledge of Java, SQL, REST APIs, XML, and enterprise IAM components.

Qualifications

• Bachelor's Degree or equivalent and 4+ years in Systems Engineering, Network, or Information Security.
• 5+ years of SailPoint support experience.
• Experience with Agile and issue-tracking tools like JIRA or Azure DevOps.
• Experience with Active Directory, JDBC, Web Services, SCIM 2.0, AWS, Azure.
• Strong knowledge of Java/BeanShell, SQL, REST APIs, XML and enterprise technologies.
• Experience with ServiceNow and CyberArk integration with SailPoint IIQ.
• Experience in multi-domain AD forests and TLS/certificates is a plus.
• Excellent collaboration and communication skills with customers.

Responsibilities

• Provide L2/L3 operational support for SailPoint, including incident management and troubleshooting.
• Monitor provisioning, deprovisioning, account aggregation, and identity refresh tasks.
• Investigate provisioning failures, workflow issues, and data synchronization problems.
• Manage SailPoint encryption keys, keystores, certificates, and trust stores.
• Perform production support activities: config changes, testing, deployments, post-release validation.
• Support SailPoint upgrades, patches, and vulnerability remediation.
• Maintain runbooks, documentation, and audit evidence.
• Identify recurring issues and opportunities for automation.
• Collaborate with IAM, Cybersecurity, PKI, and infrastructure teams.

Skills

SailPoint support

Java/BeanShell

SQL

REST APIs

XML

On-call support

Education

Bachelor's Degree

High School Diploma or GED

Tools

JIRA

Azure DevOps

ServiceNow

CyberArk

SailPoint IIQ

Job description

First Citizens seeks an experienced SailPoint operations engineer to deliver L2/L3 support across a remote US footprint. You will monitor provisioning, troubleshoot failures, and manage certificates and keys, collaborating with IAM, Cybersecurity, PKI, and infrastructure teams.

The role requires a Bachelor's degree (or equivalent with 8 years of related experience) and strong knowledge of Java, SQL, REST APIs, XML, and enterprise IAM components.