SailPoint Operations Engineer II (Remote - NC, AZ, TX)

First Citizens; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

First Citizens seeks an experienced SailPoint operations engineer to deliver L2/L3 support across a remote US footprint. You will monitor provisioning, troubleshoot failures, and manage certificates and keys, collaborating with IAM, Cybersecurity, PKI, and infrastructure teams.

The role requires a Bachelor's degree (or equivalent with 8 years of related experience) and strong knowledge of Java, SQL, REST APIs, XML, and enterprise IAM components.

Qualifications

• Bachelor's Degree or equivalent and 4+ years in Systems Engineering, Network, or Information Security.
• 5+ years of SailPoint support experience.
• Experience with Agile and issue-tracking tools like JIRA or Azure DevOps.
• Experience with Active Directory, JDBC, Web Services, SCIM 2.0, AWS, Azure.
• Strong knowledge of Java/BeanShell, SQL, REST APIs, XML and enterprise technologies.
• Experience with ServiceNow and CyberArk integration with SailPoint IIQ.
• Experience in multi-domain AD forests and TLS/certificates is a plus.
• Excellent collaboration and communication skills with customers.

Responsibilities

• Provide L2/L3 operational support for SailPoint, including incident management and troubleshooting.
• Monitor provisioning, deprovisioning, account aggregation, and identity refresh tasks.
• Investigate provisioning failures, workflow issues, and data synchronization problems.
• Manage SailPoint encryption keys, keystores, certificates, and trust stores.
• Perform production support activities: config changes, testing, deployments, post-release validation.
• Support SailPoint upgrades, patches, and vulnerability remediation.
• Maintain runbooks, documentation, and audit evidence.
• Identify recurring issues and opportunities for automation.
• Collaborate with IAM, Cybersecurity, PKI, and infrastructure teams.

Skills

SailPoint support

Java/BeanShell

SQL

REST APIs

XML

On-call support

Education

Bachelor's Degree

High School Diploma or GED

Tools

JIRA

Azure DevOps

ServiceNow

CyberArk

SailPoint IIQ

Job description

Overview

This is a remote role that may be hired in several markets across the United States. Priority given to those located remotely in North Carolina, Arizona and Texas.

Responsibilities & Qualifications

Duties & Responsibilities:

• Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution.
• Monitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs.
• Investigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems.
• Manage SailPoint encryption keys, keystores, certificates and trust stores
• Manage SSL/TLS Certificate for SailPoint application servers, connectors, APIs, databases, and other integrated systems.
• Perform production support activities, including configuration changes, testing, deployments, and post-release validation.
• Support SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations.
• Support SailPoint upgrades, patches, vulnerability remediation, and performance improvements.
• Maintain operational documentation, runbooks, knowledge articles, and audit evidence.
• Identify recurring issues and opportunities for automation and process improvement.
• Partner with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to resolve complex operational issues.
• Participate in on-call or after-hours support as required

Minimum Required Education and Experience

Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Engineering, Network, or Information Security

Preferred Qualifications

• 5+ Years of experience in SailPoint support
• Experience in working with agile methodology and experience with issue tracking systems like JIRA or Azure DevOps.
• Should have experience with on-boarding different connector types etc., Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure etc.
• Strong knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies.
• Experience in developing a custom jar file using ANT/MAVEN as per the business requirements to integrate with SailPoint IIQ.
• Implementation experience of ServiceNow and CyberArk integration with SailPoint IIQ.
• Experience in Multi-domain Active Directory Forest/multi-forest configuration to enable cross-domain and cross-forest group memberships in IIQ.
• Enabling communications over Transport Layer Security (TLS) protocol and certificate installation is a plus.
• Should have in depth knowledge of OOTB components like Connectors, SoD Policies, Role Based Access Control (RBAC), Workflows, Certifications, Birthright provisioning, Provisioning/Deprovisioning etc.
• Experience with UI technologies like JS, Angular, Angular JS etc., is an advantage.
• Experience with other IAM Tools like CyberArk, PING, OKTA, RSA SecureID etc., is an advantage.
• Broad understanding overall IAM Program within an Organization.
• Strong interpersonal, collaboration, and communication skills. Ability to handle strong-minded customers effectively and professionally.

Additional Information

Benefits are an integral part of total rewards and the company Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at .