Remote SailPoint Operations Engineer I: Identity & Access

First Citizens; Apex (NC); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

The SailPoint operations engineer at First Citizens Bank oversees the day-to-day administration, monitoring, and support of the IGA platform to ensure stability and performance. The role partners with engineering, application, and infrastructure teams to resolve issues and optimize identity governance processes.

Responsibilities include incident management, provisioning monitoring, and on-call support, with exposure to SailPoint IIQ, AD, JDBC, REST APIs, and TLS.

Formación

• Bachelor's Degree or equivalent with 2+ years in systems engineering, networking, or information security
• 6+ years experience with High School Diploma or GED/Equivalent as alternative
• Experience SailPoint support is preferred (IIQ) and agile development practices

Responsabilidades

• Provide L2/L3 operational support for SailPoint, including incident management and issue resolution
• Monitor provisioning, deprovisioning, identity refresh, and certifications
• Investigate provisioning/workflow failures and connector errors
• Manage SSL/TLS certificates for SailPoint and integrations
• Support SailPoint application operations, including JDBC, AD, REST APIs, and data synchronization
• Maintain runbooks, documentation, and audit evidence
• Identify recurring issues and opportunities for automation and improvement
• Participate in on-call or after-hours support as required

Conocimientos

SailPoint IIQ

Incident management

JIRA/Azure DevOps

Active Directory

REST APIs

TLS/Certificates

SQL

Educación

Bachelor's Degree in CS/IT/Engineering

6+ years experience with HS diploma option

Herramientas

JIRA

Azure DevOps

ServiceNow

CyberArk

SQL

Descripción del empleo

The SailPoint operations engineer at First Citizens Bank oversees the day-to-day administration, monitoring, and support of the IGA platform to ensure stability and performance. The role partners with engineering, application, and infrastructure teams to resolve issues and optimize identity governance processes.

Responsibilities include incident management, provisioning monitoring, and on-call support, with exposure to SailPoint IIQ, AD, JDBC, REST APIs, and TLS.