Remote SaaS Technical Support Specialist

foundant-careers; Oregon; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Tuition reimbursement

Lifestyle reimbursements

Mindfulness and fitness initiatives

Job summary

Foundant seeks a Technical Community Support professional for its Essential Support team. You’ll be the voice of customer support, bridging clients with internal teams and providing prompt, expert assistance to ensure mission-driven organizations succeed with Foundant software.

This remote-first role emphasizes troubleshooting, client communication, and guiding users through upgrades and configurations. You’ll thrive in a metric-driven environment and contribute to ongoing process improvements.

Qualifications

• Bachelor’s degree in STEM fields.
• 1–2 years in a customer-facing technical support or SaaS role.
• Strong written and verbal communication; explain tech to non-tech users.
• Able to learn new software platforms quickly; SaaS/CRM exposure a plus.
• Solid troubleshooting instincts and problem isolation.
• Strong organization and ability to manage a queue of tickets.

Responsibilities

• Respond to and triage inbound support tickets with initial diagnosis.
• Troubleshoot SmartSimple configuration, workflow, and reporting issues.
• Escalate complex issues with documented steps.
• Maintain accurate ticket notes and KPI-focused updates.
• Communicate proactively with clients and internal teams.
• Test fixes from Engineering and apply to client systems.
• Assist clients with upgrades, config changes, or training on new features.

Skills

Customer support

Technical troubleshooting

Communication

Organization

Metric-driven

Learning agility

Education

Bachelor’s degree in STEM

Tools

Zendesk

SQL

HTML/CSS

JavaScript

CRM platforms

SSO / integrations

Job description

Foundant seeks a Technical Community Support professional for its Essential Support team. You’ll be the voice of customer support, bridging clients with internal teams and providing prompt, expert assistance to ensure mission-driven organizations succeed with Foundant software.

This remote-first role emphasizes troubleshooting, client communication, and guiding users through upgrades and configurations. You’ll thrive in a metric-driven environment and contribute to ongoing process improvements.