Remote SaaS Product Delivery Manager (Jira)

Futuri; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Futuri is seeking a Product Delivery Manager to own delivery across its product and development teams. You’ll sit between Product, Engineering, and Customer Experience, ensuring every priority has an owner, a committed date, and a clear status.

Responsibilities include managing a centralized Jira queue for bugs and client requests, triaging issues by impact and urgency, tracking delivery performance, and coordinating customer deployments and cutovers with internal teams.

Qualifications

• 5+ years in software delivery or similar role working closely with developers.
• Experience in SaaS or environments where software is configured or implemented for customers.
• Strong Jira expertise, including workflows, JQL, automation, dashboards, and queue management.
• Working knowledge of UAT and production environments, APIs, SSO, CRM integrations, data feeds, and release processes.

Responsibilities

• Own a centralized Jira queue for bugs, client requests, implementation blockers, and delivery-critical work across Futuri's products.
• Triage new issues quickly based on customer impact, implementation risk, and urgency, ensuring every priority has an owner and a committed date.
• Run a focused daily delivery review with Product and Engineering to surface blockers and dates at risk.
• Escalate risks before deadlines are missed and drive a clear recovery plan when timelines change.
• Verify fixes in the customer environment before completion and maintain release-readiness checklists for product releases and customer cutovers.
• Coordinate internal implementation work for new customers, including CRM integrations, data feeds, SSO, user provisioning, mobile access, and configuration, keeping cutover calendar on track.
• Keep CX informed with plain-English status updates for customers.
• Maintain a centralized feature request log and close the loop with requesters when functionality ships.
• Track delivery performance, open risks, aging issues, and committed dates for leadership.
• Use Jira automation, Slack workflows, and AI tools to reduce manual tracking.

Skills

Software delivery

Project management

Communication

Accountability

Documentation

Tools

Jira

JQL

Notion

Slack

Google Workspace

Zapier

Job description

Futuri is seeking a Product Delivery Manager to own delivery across its product and development teams. You’ll sit between Product, Engineering, and Customer Experience, ensuring every priority has an owner, a committed date, and a clear status.

Responsibilities include managing a centralized Jira queue for bugs and client requests, triaging issues by impact and urgency, tracking delivery performance, and coordinating customer deployments and cutovers with internal teams.