Remote SaaS Onboarding & Support Specialist

PracticeTek; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

401(k) with company match

Potential for bonuses or equity

Job summary

PracticeTek is searching for a Customer Support Payment Specialist to manage TopsPay Premier accounts and lead client onboarding. In this remote position, you'll ensure customers are set up for success, driving positive adoption of our services.

The ideal candidate will have experience in orthodontics and SaaS platforms, with strong documentation skills. Employees enjoy a salary range of $35,000 – $55,000, health benefits, and a 401(k) with company match.

Qualifications

• 2 years orthodontic experience preferred.
• 2+ years with SaaS platforms preferred.
• 2+ years with dental software customer support preferred.

Responsibilities

• Manage TopsPay Premier accounts.
• Lead onboarding Premier projects.
• Deliver online training to clients.

Skills

Customer support

Training ability

Strong team player

Documentation skills

Education

Diploma or equivalent

Job description

PracticeTek is searching for a Customer Support Payment Specialist to manage TopsPay Premier accounts and lead client onboarding. In this remote position, you'll ensure customers are set up for success, driving positive adoption of our services.

The ideal candidate will have experience in orthodontics and SaaS platforms, with strong documentation skills. Employees enjoy a salary range of $35,000 – $55,000, health benefits, and a 401(k) with company match.