Remote SaaS Growth Manager — Customer Success

Valsoft Corporation; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

KidKare is a remote CACFP software company seeking a Customer Growth Manager to own onboarding, retention, renewal and expansion for hundreds of sponsor accounts in the CACFP market.

You will lead templated onboarding, drive high-volume engagement, and surface opportunities for product adoption across the portfolio while adhering to established processes and delivering measurable growth.

Qualifications

• 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment.
• Direct experience managing a high volume of accounts simultaneously with varying levels of engagement.
• Exposure to identifying and advancing upsell or cross-sell opportunities, with the appetite to carry a quota.
• Strong organizational skills and demonstrated discipline in following standardized workflows.
• Strong written and verbal communication skills, with the ability to tailor messaging across varying stakeholders.
• Technically capable, with patience for customers who are not.
• Self‑motivated, proactive, and comfortable working independently.

Responsibilities

• Lead standardized, templated onboarding for newly-signed accounts in assigned states.
• Configure customer environments, guide basic data setup, and confirm customers are ready to independently process claims using KidKare.
• Execute against onboarding standards, playbooks, and quality expectations; escalate gaps rather than creating one-off approaches.
• Deliver group and self-serve training to move customers to competence efficiently.
• Serve as the primary KidKare contact for an assigned portfolio of several hundred small accounts.
• Own retention and renewal outcomes across the portfolio with automated and personalized outreach.
• Monitor account health indicators (usage, adoption, support activity, claim volume) and prioritize outreach toward at-risk accounts.
• Conduct renewal and pricing conversations within approved guidelines; escalate exceptions when needed.
• Proactively identify and close upsell and cross-sell opportunities across the portfolio.

Skills

Customer Success

Account Management

Onboarding

SaaS

Quota Management

Communication

CRM

Education

Bachelor's degree

Tools

HubSpot

Monday

Notion

SharePoint

Job description

KidKare is a remote CACFP software company seeking a Customer Growth Manager to own onboarding, retention, renewal and expansion for hundreds of sponsor accounts in the CACFP market.

You will lead templated onboarding, drive high-volume engagement, and surface opportunities for product adoption across the portfolio while adhering to established processes and delivering measurable growth.