Remote SaaS Customer Experience Specialist

Talentify; Denver (CO); Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Professional development opportunities

Virtual learning resources

Job summary

Alegra is seeking a Customer Experience Specialist to support customers using our cloud-based business solutions. This remote role focuses on helping users resolve questions, understand the platform, and enjoy a positive experience throughout their relationship with Alegra.

In this position you will respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure effective adoption and satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• 2+ years in customer service or related roles.
• Strong written and verbal communication.
• Excellent organization and problem solving abilities.
• Comfortable learning and using cloud-based software & digital tools.
• Ability to manage multiple requests remotely.

Responsibilities

• Respond to customer questions through approved support channels.
• Provide clear and accurate information about Alegra's products and services.
• Troubleshoot customer issues and coordinate resolutions with additional support as needed.
• Maintain accurate records of customer interactions and follow up activities.
• Collaborate with internal teams to resolve customer needs efficiently.
• Identify recurring concerns and share feedback with relevant teams.
• Support customer adoption and effective use of Alegra's platform.
• Follow established customer service procedures and quality standards.

Skills

Communication

Attention to detail

Problem solving

Remote collaboration

Cloud apps

Job description

Alegra is seeking a Customer Experience Specialist to support customers using our cloud-based business solutions. This remote role focuses on helping users resolve questions, understand the platform, and enjoy a positive experience throughout their relationship with Alegra.

In this position you will respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure effective adoption and satisfaction. Strong communication and problem-solving skills are essential.