Remote RN Triage Specialist

CVS Health; Wisconsin; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for remote work, handling patient needs by phone and documenting interactions with care and precision. The role supports care beyond clinic hours and involves coordinating appointments and transportation while maintaining high standards of patient experience.

Ideal candidates hold an active RN license nationwide, demonstrate reliability, and can work flexible hours including evenings and weekends.

Qualifications

• Active, non-probationary RN license in all OSH practice states.
• Ability to manage time and work autonomously with reliability.
• Focus on delivering an unmatched patient experience on every call.
• CE and licensure requirements pursued without prompting.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks within scope and ability of the role.
• Schedule appointments for off-cadence or requested appointments.
• Arrange transportation for clinic visits.

Skills

RN license

Time management

Autonomous work

Exceptional patient experience

Education

Active RN license (all OSH practice states)

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for remote work, handling patient needs by phone and documenting interactions with care and precision. The role supports care beyond clinic hours and involves coordinating appointments and transportation while maintaining high standards of patient experience.

Ideal candidates hold an active RN license nationwide, demonstrate reliability, and can work flexible hours including evenings and weekends.