Remote RN Case Manager – Telephonic Care Coach

UnitedHealth Group; El Paso (TX); Remote; USD 60,000 - 107,000; Full time

Job summary

UnitedHealth Group seeks a Telephonic RN Case Manager to coordinate clinical operations across the care continuum. The role includes education, coaching, and decision support for members, with an emphasis on remote engagement from El Paso, TX.

You will assess health status, plan and implement care, and facilitate resources while maintaining high patient-centered service standards. Required are active Texas RN licensure, 3+ years of nursing experience, and 1+ year in case management, plus strong

Qualifications

• Current, unrestricted RN license in Texas.
• Ability to obtain multi-state RN Licensure.
• 3+ years of experience as a Registered Nurse in varied settings.
• 1+ years of case management experience.
• Proficient Microsoft skills (Word, Excel, Outlook, Windows 10).
• Access to high-speed internet from home (Broadband Cable, DSL, Fiber).
• Dedicated, distraction-free workspace in home for home office.
• Driver's License and access to reliable transportation.
• Bilingual English and Spanish.

Responsibilities

• Make outbound calls and receive inbound calls to assess members' current health status.
• Identify gaps or barriers in treatment plans.
• Provide patient education to assist with self-management.
• Make referrals to outside sources.
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction.
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels.
• Operate in a high-volume, customer service environment with solid computer and software navigation skills.

Skills

Bilingual English and Spanish

Microsoft Office

Communication skills

Education

BSN

Tools

Microsoft Office

Job description

UnitedHealth Group seeks a Telephonic RN Case Manager to coordinate clinical operations across the care continuum. The role includes education, coaching, and decision support for members, with an emphasis on remote engagement from El Paso, TX.

You will assess health status, plan and implement care, and facilitate resources while maintaining high patient-centered service standards. Required are active Texas RN licensure, 3+ years of nursing experience, and 1+ year in case management, plus strong