Remote RN Care Navigator | Patient Education & Coordination

Jobtome; Phoenix (AZ); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a registered nurse to join a remote, US-wide program. The role focuses on frontline clinical guidance and education for members across the care continuum, with strong emphasis on customer service and nursing judgment.

You will collaborate with internal teams to improve program performance and outcomes. The position requires an active RN license, several years of acute care experience, and case management exposure.

Qualifications

• Current and unrestricted RN license.
• 4+ years of acute nursing experience as an RN.
• 2+ years of case management experience.
• Med-surg, critical care and/or ER experience.
• Basic computer proficiency (MS Word, Outlook).
• Proven ability to function independently with minimal supervision.

Responsibilities

• Act as resource to members calling into a customer service setting addressing medical/health questions.
• Own problems through to resolution in real time or with timely follow-up.
• Provide process and status on prior authorizations or pre-determination requests.
• Refer and enroll members to appropriate internal specialists and programs.
• Support and advocate for members and families in complicated medical situations.
• Educate members in healthcare decision making.
• Collaborate with peers and managers to improve service model performance.

Skills

RN license

acute nursing experience

case management

MS Word

Outlook

customer service

Education

Bachelor's degree in nursing

CCM

Tools

MS Word

Outlook

Job description

UnitedHealth Group is seeking a registered nurse to join a remote, US-wide program. The role focuses on frontline clinical guidance and education for members across the care continuum, with strong emphasis on customer service and nursing judgment.

You will collaborate with internal teams to improve program performance and outcomes. The position requires an active RN license, several years of acute care experience, and case management exposure.