Remote RN Care Navigator & Educator

Jobtome; Glendale (AZ); Remote; USD 60,000 - 107,000; Full time

Job summary

UnitedHealthcare is seeking a registered nurse to join a new program providing guidance and education to members across the continuum of care. This frontline clinical role emphasizes customer service, education, and compassion in health decision making, with remote work flexibility within the U.S.

You will manage member inquiries, coordinate with internal specialists, document interactions, and contribute to program development.

Qualifications

• Active RN license in the United States.
• 4+ years of acute nursing experience as an RN.
• 2+ years of case management experience.
• Med-surg, critical care and/or ER experience.
• Basic computer proficiency (MS Word, Outlook).
• Ability to function independently with minimal supervision.

Responsibilities

• Acts as resource to members calling into a customer service setting addressing medical/health questions.
• Own problem through to resolution on behalf of the member in real time or through follow-up.
• Provide process and status on previously submitted authorizations or pre-determination requests.
• Refer and enroll members to appropriate internal specialists and programs.
• Support and advocate for members and families in complicated medical situations.
• Use nursing judgement in varied scenarios and document interactions.
• Educate members in healthcare decision making.
• Lead in setting direction and developing new program initiatives.

Skills

Verbal and written communication

Customer service orientation

Team player

Adaptability

Education

RN compact license

Bachelor's degree in nursing

Job description

UnitedHealthcare is seeking a registered nurse to join a new program providing guidance and education to members across the continuum of care. This frontline clinical role emphasizes customer service, education, and compassion in health decision making, with remote work flexibility within the U.S.

You will manage member inquiries, coordinate with internal specialists, document interactions, and contribute to program development.