Remote RN Care Navigator for Member Health

UHC; Scottsdale (AZ); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

401k plan

Stock purchase

Job summary

UnitedHealthcare is seeking an experienced registered nurse to guide and educate members, delivering frontline clinical support across the continuum of care in a customer-service role.

The position emphasizes nursing generalist expertise, problem resolution, and the ability to adapt in a fast-paced environment while supporting program initiatives and improving care delivery. Remote work is available within the U.S.

Qualifications

• Current and unrestricted RN license.
• 4+ years acute nursing experience.
• 2+ years case management experience.
• Med-surg, critical care or ER background.
• Basic computer proficiency.
• Ability to work independently with minimal supervision.

Responsibilities

• Act as resource to members calling into a customer service setting addressing medical/health questions.
• Own problems through to resolution on behalf of the member in real time or through timely follow-up.
• Accurately document member interaction across multiple databases, while on the call and ensuring follow-up per procedures.
• Educate members in healthcare decision-making and available programs and resources.
• Collaborate with peers and managers to improve service model performance.

Skills

RN license

Case management

Acute nursing

Med-surg/ICU/ER

Computer literacy

Independent work

Education

Bachelor's degree in nursing

CCM certification

Job description

UnitedHealthcare is seeking an experienced registered nurse to guide and educate members, delivering frontline clinical support across the continuum of care in a customer-service role.

The position emphasizes nursing generalist expertise, problem resolution, and the ability to adapt in a fast-paced environment while supporting program initiatives and improving care delivery. Remote work is available within the U.S.