Remote Rigline Team Lead – 24/7 Ops & Coaching

Nabors; Houston (TX); Remote; USD 85,000 - 130,000; Full time

Job summary

Nabors is seeking a Rigline Team Lead to oversee our 24/7 remote operations support team based in Houston, TX. You will manage a skilled group, ensuring efficient shift operations and act as the primary contact for issues, coordinating with management, product teams, engineers, field technicians, rig personnel, customers, and partners.

The role requires a strong customer-first mindset, excellent communication, and the ability to adapt to fast-paced environments.

Qualifications

• 4+ years of equivalent work experience.
• Preferred experience in the drilling industry and knowledge of drilling operations and equipment.
• A customer-first mindset, ensuring every decision is in the best interest of the customer and company.
• Ability to adapt to changing environments and handle high-pressure situations with composure.
• Strong analytical and decision-making skills to address challenges swiftly and effectively.
• Excellent verbal and written communication skills.
• Skilled in coaching, mentoring, and driving team performance.

Responsibilities

• Coordinate and supervise the activities of technicians during their shift to ensure efficient and excellent customer service while focusing on minimizing downtime, providing proactive support, and enhancing our safety culture.
• Serve as the primary point of contact for any issues or challenges and interact with the escalation points during the shift if needed.
• Monitor emails and case queues during the shift.
• Perform quality assessments of technicians on a periodic basis and provide feedback/coaching as needed.
• Ensure the team meets defined KPIs, service level agreements, and is closing cases timely.

Skills

Communication skills

Analytical thinking

Coaching

Team leadership

Job description

Nabors is seeking a Rigline Team Lead to oversee our 24/7 remote operations support team based in Houston, TX. You will manage a skilled group, ensuring efficient shift operations and act as the primary contact for issues, coordinating with management, product teams, engineers, field technicians, rig personnel, customers, and partners.

The role requires a strong customer-first mindset, excellent communication, and the ability to adapt to fast-paced environments.