Remote Review Lead: EN to SR Cyrillic UI & Content

Welocalize, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Provided dedicated device

Job summary

Welocalize, Inc. seeks an experienced English into Serbian (Cyrillic) Review Lead to act as the language quality owner for a global technology client.

You will ensure alignment with quality standards and coordinate Post-Editors, Reviewers, and calibration activities across UI, marketing, legal, and product content. Based remotely in approved countries, you will drive monthly quality digests, coach reviewers, and push style guide improvements.

Qualifications

• 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.
• Direct experience as the primary point of contact for client Language Managers, managing formal arbitration or escalation processes, and facilitating conflict resolution.
• Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
• Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type (e.g., Marketing vs. Legal vs. UI).
• Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.
• Skill in tracking error concentrations, severity drift, and alignment scores, and in converting justification patterns into style guide improvements.
• Language: Native-level Serbian (Cyrillic) and professional-level English.
• Preferred: Prior experience supporting major technology localization programs and working with calibration or alignment tools.

Responsibilities

• Analyse requirements: Review every style guide and glossary update, assess which quality categories and content types it affects, and record the changes.
• Relay expectations: Run regular alignment roundtables with the language community and publish a structured monthly quality digest covering performance, priority improvement areas, style guide updates, and notable errors and arbitration outcomes.
• Manage review quality actively: Coach Reviewers one-to-one using specific examples, run shadowing sessions, and deliver training built from real alignment data.
• Improve the standard: Turn recurring justification patterns into well-reasoned style guide proposals, and share cross-locale patterns with the Welocalize Quality Manager.
• Maintain alignment with the client: Treat Language Manager decisions as the standard, raise concerns with evidence at the right forum, and aim for fewer surprises over time.
• The locale’s review service score, including RQE audit and alignment performance
• The community’s shared understanding of quality
• The integrity of the arbitration record, ensuring that every arbitration sent to the client is valid and well-evidenced
• The working relationship with the client’s Language Manager, including clarifications, escalations, and expectation tracking

Skills

LQA experience

Client mgmt

Quality governance

Style guides

Coaching

Facilitation

Data analysis

English proficiency

Serbian native

Tools

RQE framework

LQE framework

Arbitration tools

Job description

Welocalize, Inc. seeks an experienced English into Serbian (Cyrillic) Review Lead to act as the language quality owner for a global technology client.

You will ensure alignment with quality standards and coordinate Post-Editors, Reviewers, and calibration activities across UI, marketing, legal, and product content. Based remotely in approved countries, you will drive monthly quality digests, coach reviewers, and push style guide improvements.