Remote Revenue Roles — Join Our Talent Community

Mongoose; Tampa (FL); On-site; Full time

Job description

Overview

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose is to move people forward. Our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

Conversations are the foundation of connection. Mongoose focuses on delivering insights, relevance, empathy, scale, and trust in everything we do. We’re transforming communication in higher ed because reputation is a mutual responsibility, and the right insights fuel measurable outcomes. Join us and be part of a team that’s making a real difference in education—one conversation at a time.

About This Posting: This is an evergreen posting for positions within our Revenue Team. There isn’t a specific open role today. We’re always looking to connect with great talent who could be a future fit across our go-to-market organization. We use this posting to build relationships with candidates we’d love to consider when the right opportunity opens up. If any of the roles below sound like a fit for your background and what you’re looking for next, we’d love to hear from you. We’ll keep your information on file and reach out when a matching role becomes available. All of our positions are fully remote.

Explore Our Revenue Roles

Our Revenue Team is made up of three closely partnered functions. Below is a high-level overview of each role so you can let us know where you see yourself making the biggest impact.

Account Executive

At the forefront of our growth, working exclusively with prospective clients to show how our innovative solutions can change the game, AEs own the full sales cycle—from prospecting to closing. You’ll build a thriving pipeline through creative outreach, strategic follow-ups, and consultative, problem-solving demos that turn higher ed leaders into long-term partners. Success in this role includes achieving quota, building meaningful relationships, and partnering with Marketing, SDRs, and Client Success to ensure a smooth journey from first conversation to signed contract.

Typical Experience: 2-5 years of SaaS sales or higher ed tech experience with a proven track record of exceeding quota. Consultative selling, CRM fluency (HubSpot a plus), and a creative drive to win.

OTE: $160,000 ($80,000 base + $80,000 variable, 50/50 split)

Account Manager

The driving force behind ensuring clients renew and expand their use of Mongoose. AMs own the renewal process and lead expansion efforts by building strong relationships, conducting Mongoose Quarterly Reviews, and partnering with a Customer Success Manager who drives adoption and value realization. Success looks like increasing client retention and hitting renewal and expansion quotas through strategic account planning and referential selling.

Typical Experience: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment. Relationship-builder with strong consultative communication skills, data-informed decision making, and CRM experience (HubSpot a plus).

OTE: $150,000 ($80,000 base + $70,000 variable)

Customer Success Manager

CSMs serve as strategic partners to our customers—helping institutions translate communication into measurable outcomes. They lead onboarding and implementation, drive adoption, interpret engagement data, and guide customers in optimizing their communication strategies using Mongoose’s Conversation Intelligence Platform. Working with Account Managers, CSMs identify growth opportunities, mitigate risk, and position Mongoose as a campus-wide solution. Success looks like high adoption, healthy customers, and measurable institutional outcomes.

Typical Experience: Customer-first mindset with strong analytical and project management skills. Experience in higher ed or SaaS is a plus; candidates who’ve worked on a college campus (admissions, advising, enrollment management, student affairs, alumni relations, etc.) are valued even without a traditional CSM title.

OTE: $75,000 ($65,000 base + $10,000 variable)

What We Look For

• A Passion for Higher Ed: You care about the work colleges and universities do and are excited about helping them serve students, families, and alumni better through smarter communication
• Relationship-Driven Mindset: You know how to build trust quickly and become a true partner to the people you work with
• Consultative Communication: You ask the right questions, listen carefully, and translate complex ideas into clear, actionable insights
• Data-Informed Approach: You use data to track what matters, spot trends, and turn insights into action. CRM experience (HubSpot a plus) is valuable across all three roles
• Collaboration at the Core: Revenue is a team sport. You thrive in a partnership model with AEs, AMs, CSMs, Marketing, Product, and Leadership
• Grit and Adaptability: You bring resilience and a willingness to learn fast in a high-growth SaaS environment
• Higher Ed Knowledge (a Plus, Not a Must): Experience in higher ed is helpful but not required; the ability to learn quickly matters most

Why You\'ll Love It Here

You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

What We Offer

• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• 13 paid holidays, including a week off between Christmas and New Year’s

Interested? Submit Your Application Now!

If any of these roles sound like your kind of challenge, apply to join our talent community and tell us which role(s) you’re most interested in. We review submissions regularly and will reach out when a matching opportunity becomes available. Help us move people forward, one conversation at a time.

We are an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know; we’re here to help.