Account Manager

Mongoose; United States; Remote; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with company match

Flexible PTO

Paid holidays

Job summary

Mongoose is seeking a results‑driven Customer Success and Growth Specialist to own renewals and expansions across higher education accounts in the United States. You’ll build strategic retention plans, expand footprints, and partner with a Customer Success Manager to drive revenue and client outcomes.

You’ll leverage data, maintain a clean CRM (HubSpot), and collaborate with Marketing, Product, and Finance to turn conversations into measurable success.

Qualifications

• > Proven success carrying renewal/expansion quotas in B2B SaaS.
• "> Strong pipeline building & high win rates for renewals and upsells.
• "> Excellent communication and relationship-building skills.
• "> Comfortable using data to drive client conversations and strategy.
• "> Collaborative mindset, works well with Marketing, Product, and CS teams.

Responsibilities

• Sell and renew with confidence to meet/exceed renewal and expansion quotas.
• Build pipeline through outbound activities and upsell/cross-sell opportunities.
• Maintain rock-solid client relationships and conduct quarterly reviews.
• Collaborate with Marketing, Product, and Leadership to address risks and opportunities.
• Represent Mongoose at events and conferences; travel as needed.
• Track client health metrics and keep CRM up to date (HubSpot).

Skills

Renewals & upsells

Relationship building

Data‑driven decisions

CRM aptitude (HubSpot)

Cross-team collaboration

Prospecting & pipeline development

Tools

HubSpot

Job description

At Mongoose, we believe every conversation matters.

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

What You’ll Do

• Sell and Renew with Confidence: Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth, while developing informed, strategic retention and growth plans in partnership with your Customer Success Manager. Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more), and proactively anticipate and address risks well before renewal time—because surprises are for birthdays, not contracts.
• Drive Growth Like a Pro: Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges, and expand our footprint within schools by introducing our solutions to new departments and teams that didn’t know they needed us—until you showed them.
• Be the Client’s MVP: Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) that ensure clients feel heard, supported, and ready to grow with us. Use a deep understanding of client goals and challenges to position Mongoose as an indispensable partner, and work in true partnership with a dedicated Client Success Manager—driving commercial strategy (renewals, upsells, expansions) while your CSM partner drives adoption, value realization, and day-to-day success. Together, you’re accountable for delivering outcomes that maximize satisfaction and growth.
• Collaborate & Innovate: Partner with Marketing to share new offerings, success stories, and updates with clients; collaborate with Leadership to identify risks and develop creative solutions to challenges or closing opportunities; and bring the voice of the customer to Product by sharing insights and ideas that help us build even better solutions.
• Show Up, Stand Out: Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects. Be the face of Mongoose for your accounts, turning relationships into partnerships and partnerships into growth, including onsite visits and travel as needed.
• Make Data Your Superpower: Track client health metrics to guide conversations and uncover opportunities, maintain an accurate and squeaky-clean CRM (hello, HubSpot!) with all renewals, upsells, and interactions, and share insights and updates internally to ensure alignment and fuel smarter strategies.

What You’ll Bring to the Table

• Sales Savvy with Heart: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets. You’ve demonstrated the ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells. You know how to sell without feeling “salesy,” positioning solutions in ways that feel natural, helpful, and downright irresistible.
• A Relationship Builder Extraordinaire: You’re a natural at connecting with people and building trust, making clients feel understood and supported. Your exceptional communication skills ensure even complex ideas are easy to understand and act on.
• Proactive Problem‑Solver: You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. As a strong, strategic thinker, you’re always looking for ways to improve processes and drive better outcomes.
• Data‑Informed Decision Maker: You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. You excel at translating data into actionable insights that empower clients to make informed business decisions, and you bring experience with CRM systems (bonus points for HubSpot expertise!).
• Collaboration at the Core: You thrive in a team‑oriented environment, aligning with Marketing, Product, and Client Success to deliver exceptional results. You excel in a partnership model, working hand‑in‑hand with a dedicated CSM to balance commercial ownership (renewals, upsells, expansions) with adoption and value delivery, ensuring clients see measurable success. Your positive, can‑do attitude makes you a joy to work with for both colleagues and clients.
• Higher Ed Knowledge (a Plus, Not a Must): Experience in the higher ed space is great, but it’s not a deal‑breaker. What matters most is your ability to learn fast, adapt quickly, and understand what makes this industry tick.

Why You’ll Love It Here

You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

What We Offer

• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• 13 paid holidays, including a week off between Christmas and New Year’s

$70,000 - $150,000 a year

The total on-target earnings for this role are $150,000, including a base salary of $80,000 plus a $70,000 variable.

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.