Remote Revenue Operations Director — GTM & Growth

MadCap Software, Inc.; United States; Remote; USD 135,000 - 155,000; Full time

Benefits offered by this job

Work from home

Competitive Salary & Annual bonus

100% Employer Paid Medical, Dental and

Vision Insurance

401(k) match

Disability and life insurance

Flexible PTO + holidays

Job summary

MadCap Software, Inc. is seeking a Director of Revenue Operations to architect and scale our GTM framework in a remote USA setting. You will partner with the CRO and cross-functional leaders to align data, technology, and processes that drive predictable revenue growth.

You will own the GTM tech stack, data definitions, and governance, while shaping territory design and forecasting hygiene. Strong Salesforce expertise and an AI-enabled workflow mindset are essential for success.

Qualifications

• 8+ years in Revenue Operations, sales operations, or related function in B2B Tech.
• Expert-level knowledge of Salesforce architecture and GTM tech ecosystem.
• Experience with SaaS metrics, forecasting, territory design, and board-level reporting.
• Ability to influence strategy at the executive level and communicate with non-technical stakeholders.

Responsibilities

• Design and execute a cohesive go-to-market strategy with CRO and revenue leadership.
• Serve as RevOps partner across Sales, Marketing, Strategic Partnerships, Customer Success and Finance.
• Own GTM tech stack strategy, budget, and implementation to create a single source of truth (CRM, engagement tools, AI-enabled workflows).
• Identify where automation and AI can reduce friction and improve data quality, with human-in-the-loop controls.
• Create and present board-level pipeline and revenue metric analyses.
• Lead cross-functional initiatives across Sales, Marketing, Customer Success, Legal, Finance and Product.
• Own documentation and change management for GTM processes and data governance.
• Partner with Product Marketing and Revenue Enablement for training on changes and tooling.

Skills

Analytical skills

Strategic thinking

Executive communication

Territory design

Data governance

Process design

AI in GTM

Education

Bachelor's Degree in Revenue Operations or related field

Tools

Salesforce

Job description

MadCap Software, Inc. is seeking a Director of Revenue Operations to architect and scale our GTM framework in a remote USA setting. You will partner with the CRO and cross-functional leaders to align data, technology, and processes that drive predictable revenue growth.

You will own the GTM tech stack, data definitions, and governance, while shaping territory design and forecasting hygiene. Strong Salesforce expertise and an AI-enabled workflow mindset are essential for success.