Remote Revenue-Cycle CSR I: Patient Payments & Support

61st Street Service Corporation; New Jersey; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Revenue Cycle Career Ladder

Competitive benefits including health

Paid time off

Job summary

61st Street Service Corporation is seeking a Remote Customer Service Specialist I to support ColumbiaDoctors in the Northeast. The role focuses on handling patient calls, collecting balances, and setting up payment plans while updating accounts and ensuring accurate demographics and insurance data.

The position offers a clear Revenue Cycle Career Ladder, with occasional office visits for training or meetings. High school diploma or GED and 6 months in physician billing are required.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Responsibilities

• Handle a high volume of calls from patients, insurance carriers, and physician offices.
• Assist in collections of outstanding patient balances and establish payment arrangements.
• Update patient and guarantor accounts with new demographic and insurance information.
• Document all interactions clearly in the billing system and follow up as needed.
• Escalate complex issues to supervisor or higher management as appropriate.

Skills

Patient billing

Payer adjudication

Epic

Medical terminology

Call center experience

Academic healthcare

Tools

Epic

Job description

61st Street Service Corporation is seeking a Remote Customer Service Specialist I to support ColumbiaDoctors in the Northeast. The role focuses on handling patient calls, collecting balances, and setting up payment plans while updating accounts and ensuring accurate demographics and insurance data.

The position offers a clear Revenue Cycle Career Ladder, with occasional office visits for training or meetings. High school diploma or GED and 6 months in physician billing are required.