Remote Retirement Services Specialist

Five Star; Augusta (GA); Teletrabalho; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

Five Star in the United States is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote role.

Responsibilities include handling calls, emails, and tickets in Salesforce, resolving issues on benefit programs, and documenting all interactions. The position offers full-time hours, 8:00am–8:00pm EST, Mon-Fri, with a $15–$15 per hour base plus a $1 shift differential.

Qualificações

• Must be 18 years of age.
• Background check per state and federal laws will be required.
• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Must be comfortable cross training on other accounts.

Responsabilidades

• Handle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries.
• Resolve client issues, concerns, and inquiries regarding benefit programs and procedures.
• Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment.
• Conduct web-based training sessions for clients as needed.
• Escalate client or customer issues to supervisors/managers when necessary.
• Utilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions.
• Accurately and thoroughly document all cases in Salesforce case management.
• Promote online reviews when appropriate.
• Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests.
• Assist with filing, record maintenance, and document imaging.
• Develop a strong understanding of company operations and client needs.
• Participate in scheduled and ad hoc training sessions to enhance knowledge and skills.
• Provide back-up support for participants/account holder.
• Perform other duties as assigned.

Conhecimentos

Customer service

Communication

Attention to detail

Empathy

Active listening

Confidentiality

Multi-system navigation

Team collaboration

Reliability

Problem solving

Adaptability

Ferramentas

Salesforce

Microsoft Office

Excel

Word

Outlook

Descrição da oferta de emprego

Five Star in the United States is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote role.

Responsibilities include handling calls, emails, and tickets in Salesforce, resolving issues on benefit programs, and documenting all interactions. The position offers full-time hours, 8:00am–8:00pm EST, Mon-Fri, with a $15–$15 per hour base plus a $1 shift differential.