Retirement Services Associate (Fully Remote)

Five Star Solutions; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Remote work

Paid training

Shift differential (nights/weekends)

8:00–20:00 EST availability

Job summary

Five Star Solutions is hiring a remote customer service agent to support retirement plan participants. You will handle calls, emails, and voicemails, and resolve questions about benefits and payments.

The role requires strong verbal and written communication, at least 1 year in customer service or call center, and you must be 18 with a background check. Training is paid, you’ll receive shift differentials for nights and weekends, and you must be available Monday through Friday between 8:00 a.m.

Qualifications

• 1 year customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Must be 18 years of age and pass a background check.

Responsibilities

• Handle inbound calls, emails, and voicemails from retirement plan participants.
• Resolve issues related to benefit programs and payment inquiries.
• Document all cases thoroughly in Salesforce.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Job description

• Handle inbound calls, emails, and voicemails from retirement plan participants.
• Resolve issues related to benefit programs and payment inquiries.
• Document all cases thoroughly in Salesforce.

Qualifications:

• 1 year customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Must be 18 years of age and pass a background check.
• Remote position with full-time hours (40 per week).
• Paid training and shift differential for nights and weekends.
• Availability required between 8:00am-8:00pm EST, Monday-Friday.

Five Star Solutions

They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.