Remote Retirement & Refund Applications Specialist

State of Minnesota; Saint Paul (MN); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Public Employees Retire Assoc is seeking a Retirement & Refund Applications Specialist in St. Paul to process retirement and refund requests with precision and timeliness.

The role emphasizes data integrity, policy interpretation, and clear communication with members and internal teams. Responsibilities include reviewing applications, verifying documents, and guiding colleagues on benefit processes while balancing administrative accuracy and customer service excellence in a hybrid telework

Qualifications

• Data entry and verification of documents with accuracy and quality checks.
• Customer service and support to internal staff and external members.
• Proficiency with MS Office tools to create, edit, and share documents.
• Ability to use spreadsheets to enter, retrieve, and report data.
• Clear communication of policies, procedures, and information.

Responsibilities

• Review and process retirement and refund applications for accuracy.
• Verify supporting documentation and maintain member records.
• Resolve application issues and provide guidance on processes.
• Support internal staff with questions related to retirement benefits.
• Serve as a subject matter resource for coworkers and stakeholders.

Skills

Data entry

Customer service

Microsoft Office

Excel

Communication

Education

Associate's degree in Business or Office Technology

Tools

Microsoft Teams

Outlook

SharePoint

Word

Job description

Public Employees Retire Assoc is seeking a Retirement & Refund Applications Specialist in St. Paul to process retirement and refund requests with precision and timeliness.

The role emphasizes data integrity, policy interpretation, and clear communication with members and internal teams. Responsibilities include reviewing applications, verifying documents, and guiding colleagues on benefit processes while balancing administrative accuracy and customer service excellence in a hybrid telework