Remote Retirement Benefits Specialist

Five Star Solutions; West Virginia; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Shift differential

High-speed internet required

Dedicated home workspace

Job summary

Five Star Solutions is seeking motivated associates to support retirement plan participants with their distribution and account inquiries in a fast-paced, customer-focused environment. This remote role is open to residents in listed states and offers the chance to apply finance or retirement services knowledge to real-world client interactions.

You will handle inbound calls and emails, document cases in Salesforce, and collaborate with teammates to resolve benefit questions while maintaining

Qualifications

• Must be 18 years of age
• Background check required by state and federal laws
• 1 year previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Must be comfortable cross training on other accounts

Responsibilities

• Handle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries
• Resolve client issues, concerns, and inquiries regarding benefit programs and procedures
• Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment
• Conduct web-based training sessions for clients as needed
• Escalate client or customer issues to supervisors/managers when necessary
• Utilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions
• Accurately and thoroughly document all cases in Salesforce case management
• Promote online reviews when appropriate
• Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests
• Assist with filing, record maintenance, and document imaging
• Develop a strong understanding of company operations and client needs
• Participate in scheduled and ad hoc training sessions to enhance knowledge and skills
• Provide back-up support for participants/account holder
• Perform other duties as assigned

Skills

Customer service

Communication

Active listening

Confidentiality

Team collaboration

Problem solving

Multitasking

Tools

Salesforce

Excel

Word

Outlook

Job description

Five Star Solutions is seeking motivated associates to support retirement plan participants with their distribution and account inquiries in a fast-paced, customer-focused environment. This remote role is open to residents in listed states and offers the chance to apply finance or retirement services knowledge to real-world client interactions.

You will handle inbound calls and emails, document cases in Salesforce, and collaborate with teammates to resolve benefit questions while maintaining