Remote Retention Analyst at Capgemini - Mexico

Cortes 23; United States; Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini is seeking a Remote Retention Analyst in Mexico to analyze data supporting customer retention and monthly retention reporting. The role works in a flexible hybrid setup (remote and/or office-based) with some overlap to US business hours.

Strong analytics, retention, and reporting skills are required, with preference for insurance domain experience and product improvement mindset. Key tools include Power BI, Excel, and PowerPoint.

Job description

Remote Retention Analyst at Capgemini - Mexico — Remote

This role is based in México and offers flexible work arrangements (remote and/or office-based), making it potentially compatible with a location‑flexible lifestyle — though candidates must be Mexico‑based, which limits true nomadic freedom to within the country.

The posting does not specify fixed hours or a strict timezone requirement, and the nature of the work (data analytics, monthly reporting, Power BI dashboards) is largely async‑friendly. However, because the client is a major U.S. insurer, expect some overlap with U.S. business hours (Central or Eastern time), likely 9am–2pm CST at minimum.

Visa considerations: This role is explicitly located in Mexico. Non‑Mexican nationals interested in this position should look into Mexico’s Temporary Resident Visa (for stays beyond 180 days) or the standard tourist/visitor permit for shorter stays. Mexico does not yet have a formal digital nomad visa, but the tourist permit allows up to 180 days and remote work for foreign employers is widely practiced.

Cost of living context (no salary disclosed):

• Mexico City / CDMX: A comfortable lifestyle runs ~$1,200–$2,000/month — a likely base city for this role given Capgemini’s presence there.
• Guadalajara or Monterrey: Slightly lower COL with strong tech communities, also viable options.

Travel‑relevant perks are not explicitly mentioned (no coworking or equipment stipend listed), but the hybrid flexibility is a plus for those who prefer alternating remote and in‑office work within Mexico.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world.

This role is responsible for obtaining and evaluating data that supports customer retention initiatives. The analyst will analyze information using data and support the retention leader in creating monthly retention report‑outs.

Requirements

• Minimum 3 to 6 years of relevant work experience
• Bachelor’s degree required (Analytics)
• Experience in Customer Retention processes
• Experience in Insurance Companies is preferable
• Product Development and Innovation: Continuous improvement and development for new and existing products, technology, or services from concept through to production. Considers the user experience and processes, and applies this knowledge to advocate for the user at every stage of the product life cycle.
• Product Strategy and Roadmapping: Coordinates inputs from customers, developers, market, and competitive information and translates them into product development efforts. Develops profitable short and long‑term strategies by ownership of product composition, appetite exposure management, and eligibility refinement.
• Market Research: Conducts research into market and industry trends, target user base, and competing products. Identifies opportunities for growth and anticipates potential threats to the product’s success.
• Product and Industry Knowledge: Demonstrates a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy.
• Project Management: Follows an agile development process to conceive, plan, develop, iterate, launch and evaluate new products, pricing and/or contract changes. Provides direction, delegates, and removes obstacles to get work done. Develops prototypes, tests minimum viable product, and adjusts approach based on feedback.

Other Critical Skills

• Data Analytics – Intermediate
• Customer Experience – Intermediate
• Retention Reporting – Intermediate
• Communication – Intermediate

Software / Tool Skills

• Power BI – Intermediate (4–6 Years)
• Excel – Intermediate (4–6 Years)
• PowerPoint – Intermediate (4–6 Years)

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance‑based bonuses
• Career development and training opportunities
• Flexible work arrangements (remote and/or office‑based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55‑year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast‑evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported €22.5 billion in revenues in 2023.

Is this role fully remote or office‑based? The posting states flexible work arrangements including both remote and office‑based options. The exact split between remote and in‑office days would need to be confirmed during the hiring process. Is prior insurance industry experience required? Experience in insurance companies is listed as preferable but not strictly required. However, solid knowledge of property and casualty insurance concepts is listed as a key competency. What is the salary for this position? No specific salary range is disclosed in the posting, but the role includes competitive salary, performance‑based bonuses, private health insurance, a pension plan, and paid time off. What tools and software are required for this role? Candidates need intermediate‑level proficiency (4–6 years) in Power BI, Microsoft Excel, and PowerPoint, along with data analytics and retention reporting skills. Do I need to be located in Mexico to apply? Yes, the job is explicitly listed for México, and candidates should be based in or able to work from Mexico.