Remote Reservations Specialist

Dreams Travel CR; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Dreams Travel CR is seeking a Reservation Services Representative to assist clients with reservation requests, research, confirmations, and ongoing coordination. This fully remote role rewards clear communication, strong organization, and meticulous attention to details.

You will handle client inquiries, research accommodations, transportation, and activities, coordinate reservations and changes, and maintain accurate records while delivering courteous support throughout the process.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Professional and customer-focused approach.

Responsibilities

• Communicate with clients regarding reservation needs and preferences.
• Research available accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review reservation information to ensure details are accurate.
• Provide clients with updates, confirmations, and relevant information.
• Help coordinate modifications and special requests.
• Maintain organized client and reservation records.
• Follow up on pending requests and required information.
• Communicate with service providers when additional coordination is needed.
• Provide courteous and professional client support throughout the process.

Skills

Communication skills

Attention to detail

Organization

Customer service

Remote work proficiency

Research abilities

Job description

Dreams Travel CR is seeking a Reservation Services Representative to assist clients with reservation requests, research, confirmations, and ongoing coordination. This fully remote role rewards clear communication, strong organization, and meticulous attention to details.

You will handle client inquiries, research accommodations, transportation, and activities, coordinate reservations and changes, and maintain accurate records while delivering courteous support throughout the process.