Remote Reservations & Guest Support Specialist

Careers In Travel | Destination Pros; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Careers In Travel | Destination Pros is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. This fully remote role emphasizes accurate records, timely confirmations, and professional communication throughout the coordination process.

The ideal candidate is organized, service-oriented, and comfortable working independently in a remote environment, with opportunities to collaborate with the team

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Remote work

Computer proficiency

Learn new systems

Reliability

Hospitality experience

Job description

Careers In Travel | Destination Pros is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. This fully remote role emphasizes accurate records, timely confirmations, and professional communication throughout the coordination process.

The ideal candidate is organized, service-oriented, and comfortable working independently in a remote environment, with opportunities to collaborate with the team