Remote Reservations and Client Experience Coordinator

Blue Magnolias; Augusta (GA); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Comprehensive onboarding

Ongoing professional development

Access to professional tools

Continuing education opportunities

Supportive team environment

Training and onboarding

Job summary

Blue Magnolias is seeking a Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. You will communicate clearly, stay organized, and support clients throughout the reservation process.

This role offers a 100% remote work environment with comprehensive onboarding, ongoing professional development, and access to professional tools and resources to support client success.

Qualifications

• Strong written and verbal communication abilities are essential.
• Excellent organization and attention to detail are required.
• Customer-focused and professional demeanor in interactions.
• Comfort with email, online systems, and web-based platforms.
• Strong research and problem-solving capabilities.
• Ability to manage multiple requests and deadlines.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information; assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Skills

Communication skills

Organization

Attention to detail

Customer-focused

Tech proficiency

Multitasking

Job description

Blue Magnolias is seeking a Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. You will communicate clearly, stay organized, and support clients throughout the reservation process.

This role offers a 100% remote work environment with comprehensive onboarding, ongoing professional development, and access to professional tools and resources to support client success.