Remote Reservation Services Coordinator

Sweetepictravels; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Sweetepictravels is seeking a proactive reservations coordinator to support clients with booking requests, research accommodations, transport and activities, and communicate updates throughout the process.

You will coordinate details, review confirmations for accuracy, and maintain organized client records. Experience in hospitality or customer service is helpful. This role offers fully remote work and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Comfortable learning online platforms and systems.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or coordination experience is helpful.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with booking and reservation requests.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Review booking information for accuracy.
• Provide confirmations and important updates.
• Assist with changes and special requests.
• Maintain organized client and booking records.
• Follow up when additional information is required.
• Communicate professionally with clients and service providers.

Skills

Communication

Attention to detail

Organization

Time management

Online research

Prioritization

Learning platforms

Reliability

Customer service

Job description

Responsibilities

Assist clients with reservation requests and general inquiries

Research available accommodations, transportation, activities, and related services

Coordinate reservation details based on client needs and preferences

Review confirmations and documentation for accuracy

Communicate important updates and reservation information

Assist with modifications, cancellations, and special requests

Maintain accurate client and reservation records

Follow up on outstanding requests and upcoming arrangements

Communicate with service providers when necessary

Provide professional and responsive client support

Key Responsibilities

Gather information regarding client needs and preferences

Research available options and services

Assist with booking and reservation requests

Coordinate accommodations, transportation, activities, and related arrangements

Review booking information for accuracy

Provide confirmations and important updates

Assist with changes and special requests

Maintain organized client and booking records

Follow up when additional information is required

Communicate professionally with clients and service providers

Qualifications

Strong communication and interpersonal skills

Excellent attention to detail

Good organization and time-management abilities

Comfortable researching information online

Ability to prioritize multiple client requests

Comfortable learning online platforms and systems

Reliable and professional

Previous customer service, reservations, hospitality, or coordination experience is helpful

Position Highlights

Fully remote environment

Structured onboarding and training

Ongoing education and development

Access to online tools and professional resources

Team support