Remote Renewal-Focused Customer Success Specialist
Follett Corporation
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Job summary
Follett Software is seeking a remote Aspen (SIS) Customer Success Specialist in the United States to manage renewal quotes and the contract renewal cycle for assigned customers. You will be the primary contact during renewal, create accurate quotes, and negotiate to secure renewals, while collaborating with Sales and CS teams for upsell and cross-sell opportunities.
The role requires 2+ years in CS/BD, experience with CRM tools, and a strong understanding of renewal processes.
Qualifications
- Associate’s degree or equivalent.
- 2+ years in Customer Success, Sales Development or Business Development.
- B2B SaaS experience or K12/Follett Destiny Library experience preferred.
- Track record of meeting/exceeding goals in a quota-carrying role.
- Experience in Renewal/Account Management or CS in K12 is preferred.
- Familiarity with Salesforce/CRM tools; Salesforce CPQ a plus.
Responsibilities
- Create and deliver renewal quotes for U.S. customers.
- Manage renewal calendar and track status of renewals.
- Negotiate and communicate renewal quotes with customers.
- Collaborate with Sales and CS teams for upsell/cross-sell opportunities.
- Prepare monthly/quarterly renewal status reports.
- Contribute to process improvements in the renewal workflow.
Skills
Education
Tools
Job description
Follett Software is seeking a remote Aspen (SIS) Customer Success Specialist in the United States to manage renewal quotes and the contract renewal cycle for assigned customers. You will be the primary contact during renewal, create accurate quotes, and negotiate to secure renewals, while collaborating with Sales and CS teams for upsell and cross-sell opportunities.
The role requires 2+ years in CS/BD, experience with CRM tools, and a strong understanding of renewal processes.
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