Remote Renewal & Customer Success Specialist

Follett School Solutions; Illinois; Remote; USD 60,000 - 90,000; Full time

Job summary

Follett School Solutions is seeking a Customer Success Specialist (Aspen SIS) in the United States. You will own the renewal process for assigned K-12 customers, creating accurate renewal quotes, negotiating terms, and coordinating with Sales to maximize retention and expansion opportunities.

The role emphasizes proactive renewal outreach, meticulous documentation, and collaboration with cross-functional teams to ensure successful renewals.

Qualifications

• Associate's degree or equivalent.
• 2+ years of Customer Success, Sales Development or Business Development experience.
• Prefer experience in B2B SaaS or K12, Follett Destiny Library Software.
• Track record of meeting/exceeding goals in quota-carrying roles.
• Experience in renewal, account management or customer success in K12 is preferred but not required.

Responsibilities

• Create and manage renewal quotes for assigned customers.
• Own renewal calendar and communicate quote delivery.
• Prepare renewal quotes 90 days before contract renewal.
• Collaborate with Sales and Customer Success for upsell/cross-sell opportunities.
• Document all client communications and renewal outcomes; drive renewals.

Skills

Salesforce CPQ experience

CRM systems

Renewal negotiations

Quota carrying role

Communication skills

K12 familiarity

Education

Associate's degree or equivalent

Tools

Salesforce CRM

Gainsight

Job description

Follett School Solutions is seeking a Customer Success Specialist (Aspen SIS) in the United States. You will own the renewal process for assigned K-12 customers, creating accurate renewal quotes, negotiating terms, and coordinating with Sales to maximize retention and expansion opportunities.

The role emphasizes proactive renewal outreach, meticulous documentation, and collaboration with cross-functional teams to ensure successful renewals.