Remote Release Communications Strategist for Digital Products

FedEx; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

FedEx is seeking a Release Communications professional to plan and execute digital product strategy and communication plans across the company’s product portfolios. You will connect product changes to clear, customer-focused messaging and drive adoption through strategic storytelling.

The role involves partnering with product, marketing, and engineering teams, owning end-to-end processes, and establishing operating models for release communications.

Qualifications

• A self-starter who can move work forward under minimal direction.
• Strong strategic and critical-thinking skills - connects business, product, customer to communication objectives.
• Exceptional written and verbal communication skills; translates complex product/technical concepts into clear stories.
• Asks why/how, challenges assumptions, seeks context.
• Comfortable leading meetings and representing release communications with senior stakeholders.
• Able to work independently while knowing when to collaborate or elevate.
• Experience in product or logistics communications, release communications, product marketing, or related field.

Responsibilities

• Partner with product, product marketing, engineering, and other cross-functional teams to understand changes and translate them into compelling customer messaging.
• Own end-to-end process from intake to execution, including gathering requirements, content development, stakeholder coordination, approvals, and delivery.
• Help establish release communications operating model, including intake, workflows, governance, channel strategy, and standards.
• Lead meetings and working sessions with cross-functional stakeholders as the communications SME for digital products.
• Help develop a centralized digital destination for releases across FedEx, internally and externally.
• Identify opportunities to increase awareness and adoption through key moments, internal communications, and ongoing efforts.
• Help bring structure to ambiguous or fast-moving work, identifying gaps, risks, dependencies.
• Establish measurable feedback mechanisms to understand reach and effectiveness.
• Perform other duties as assigned.

Skills

Self-starter

Strategic thinking

Written communication

Verbal communication

Stakeholder facilitation

Independent worker

Release communications

Education

Bachelor's degree or equivalent

Job description

FedEx is seeking a Release Communications professional to plan and execute digital product strategy and communication plans across the company’s product portfolios. You will connect product changes to clear, customer-focused messaging and drive adoption through strategic storytelling.

The role involves partnering with product, marketing, and engineering teams, owning end-to-end processes, and establishing operating models for release communications.