Remote Regional Account Manager, Lender Services

Essent; Town of Texas (WI); On-site; USD 85,000 - 120,000; Full time

Job description

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company serving the housing finance industry by offering private mortgage insurance, reinsurance, risk management products, and title insurance and settlement services to mortgage lenders, borrowers, and investors.

Title: Regional Account Manager

Location: Remote in Pacific Time Zone or Texas (must reside in PST or Texas)

As an Account Manager for a leading national title insurance company, you will be the primary point of contact for our lender clients, responsible for nurturing and growing these critical relationships. You will work with our MI Business Development team to identify and board new client opportunities. You will oversee all aspects of client engagement, ensuring seamless communication, timely delivery of services, and the resolution of any issues that may arise.

Responsibilities

• Represent Essent to assigned accounts to deliver value added solutions while taking ownership of the success and profitability of each account.
• Build strong client relationships to support current business needs and acquire new customers, while maintaining focus on profitability and mutually beneficial arrangements to create a sustainable alignment of interest.
• Identify new streams of business opportunities for Essent to maximize wallet share with customer(s).
• Create, analyze, and deliver detailed performance and pipeline reports to clients, offering insights and recommendations for optimizing workflows and enhancing service delivery.
• Develop tactics to leverage current market trends and optimize sales potential.
• Handle and resolve any transactional issues or escalations, ensuring a smooth and efficient process for all parties involved.
• Answer client questions and address concerns promptly, providing expert guidance on title insurance processes and procedures.
• Collaborate with internal teams to craft and implement efficient workflows tailored to the needs of lender clients, ensuring operational excellence.
• Educate clients on best practices, new procedures, and industry updates to enhance their understanding and use of our services.

Minimum Education & Experience Requirements

• Bachelor’s degree in related field preferred or equivalent work experience.
• 3+ years of relevant business development experience within financial services or mortgage industry.
• Ability to travel up to approximately 30%.
• Demonstrated history of leadership and ownership, along with the ability to drive strategic initiatives from concept to completion.
• Strong understanding of the title insurance industry products, workflow, and service level expectations between Essent and our customers.
• Excellent communication, presentation, and negotiation skills, with the ability to build rapport and trust with senior-level executives and stakeholders.
• Strong analytical and problem-solving skills with the ability to identify and pursue new sales opportunities and markets.
• High-level customer service and relationship management skills with the ability to handle complex and sensitive situations.
• Ability to work independently, as well as a part of a team, and manage multiple projects and priorities.
• Strong time management, organizational, and planning skills.
• Entrepreneurial spirit, drive, and work ethic.
• Proficiency in MS Office Suite.
• Valid driver's license is required.

We offer competitive salary and a comprehensive benefits package including paid time off, medical, dental, vision, 401(k), and disability benefits.

Essent is an Equal Opportunity Employer.