Remote Referral & WorkQueue Coordinator - Part-Time

Aviary Health; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Aviary Health is seeking a part-time Referral and WorkQueue Coordinator to monitor and update patient referrals within Epic EMR. This 1099 contractor role requires 2-3 hours daily (10-15 hours per week) and ensures referrals are accurate and appropriately routed through the process.

You will coordinate with the Clinical Operations team, update referral details, and escalate incomplete referrals to the clinical team.

Qualifications

• Experience in a clinical administrative role.
• Epic or general EMR experience: 3 years.
• Medical terminology knowledge: 1 year.
• Proficient with Zoom, Google Suite, and EMR systems.
• Strong written and verbal communication.
• Understanding of patient confidentiality and HIPAA requirements.

Responsibilities

• Monitor and maintain assigned referral WorkQueues in Epic
• Update referral status, scheduling information, benefit details and other relevant information in Epic
• Identify and elevate referrals that are missing information or require additional action to clinical team
• Conduct ineligibility notification calls, providing clear explanations
• Maintain accurate and timely documentation in the EHR and Aviary Health systems

Skills

Communication skills

HIPAA/compliance knowledge

Medical terminology

Administrative support

Tools

Epic EMR

Zoom

Google Suite

Job description

Aviary Health is seeking a part-time Referral and WorkQueue Coordinator to monitor and update patient referrals within Epic EMR. This 1099 contractor role requires 2-3 hours daily (10-15 hours per week) and ensures referrals are accurate and appropriately routed through the process.

You will coordinate with the Clinical Operations team, update referral details, and escalate incomplete referrals to the clinical team.