Referral and WorkQueue Coordinator

Aviary Health; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Aviary Health is seeking a part-time Referral and WorkQueue Coordinator to monitor and update patient referrals within Epic EMR. This 1099 contractor role requires 2-3 hours daily (10-15 hours per week) and ensures referrals are accurate and appropriately routed through the process.

You will coordinate with the Clinical Operations team, update referral details, and escalate incomplete referrals to the clinical team.

Qualifications

• Experience in a clinical administrative role.
• Epic or general EMR experience: 3 years.
• Medical terminology knowledge: 1 year.
• Proficient with Zoom, Google Suite, and EMR systems.
• Strong written and verbal communication.
• Understanding of patient confidentiality and HIPAA requirements.

Responsibilities

• Monitor and maintain assigned referral WorkQueues in Epic
• Update referral status, scheduling information, benefit details and other relevant information in Epic
• Identify and elevate referrals that are missing information or require additional action to clinical team
• Conduct ineligibility notification calls, providing clear explanations
• Maintain accurate and timely documentation in the EHR and Aviary Health systems

Skills

Communication skills

HIPAA/compliance knowledge

Medical terminology

Administrative support

Tools

Epic EMR

Zoom

Google Suite

Job description

Job Title

Referral and WorkQueue Coordinator

Classification

Part Time/1099 Contractor

Work Structure

Fully Remote

Shift

Monday-Friday; 2-3 hours per day/10-15 hours per week*

Team

Clinical Operations

Reporting to

Clinical Eligibility Lead

Location

United States

Compensation

$20 per hour (Additional hours may be available as enrollment projects arise)

About Us

One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.

Job Summary

The Referral and WorkQueue Coordinator will be responsible for monitoring and updating patient referrals within Epic EMR. This role ensures referrals are accurate, appropriately routed and progressing through the referral process by coordinating with the Aviary Health Care Team.

Responsibilities

• Monitor and maintain assigned referral WorkQueues in Epic
• Update referral status, scheduling information, benefit details and other relevant information in Epic
• Identify and elevate referrals that are missing information or require additional action to clinical team
• Conduct ineligibility notification calls, providing clear explanations
• Maintain accurate and timely documentation in the EHR and Aviary Health systems

Qualifications

• Experience working in a clinical administrative role
• Epic or general EMR: 3 years
• Medical terminology: 1 year
• Proficient computer skills, including experience with Zoom, Google Suite, and EMR experience
• Strong written and verbal communication skills
• Understanding of patient confidentiality and HIPAA requirements

Note

This is a 1099 Contractor position only.