Remote Referral Coordinator — Healthcare Ops & Scheduling

Pair Team; Northern (KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

401k plan

Flexible vacation policy

Equipment provided (laptop, monitor)

Job summary

Pair Team is a mission-driven healthcare technology company empowering coordinated care for underserved populations. This referral coordination role is 100% remote within the United States, with PST hours in effect for coverage.

You will own referrals and scheduling for PCP, dental, vision, specialists, and transportation, verify insurance, handle ROI/AR requests, and document activities in internal systems while collaborating across care teams.

Qualifications

• Fluency in English and Spanish (written and verbal).
• 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling.
• Previous experience as a Referral Coordinator or Scheduling Coordinator preferred.
• Proven ability to manage high-volume scheduling and referral workflows with accuracy.

Responsibilities

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments.
• Schedule PCP, dental, vision, specialist, and transportation appointments for patients.
• Verify patient insurance eligibility and confirm in-network PCP.
• Coordinate Release of Information (ROI) and Authorized Representative (AR) requests.
• Maintain accurate documentation of communications and referral activities in internal systems.
• Collaborate with care team members to support continuity of care and high-quality patient experiences.
• Contribute to process improvements in referral workflows and scheduling efficiency.

Skills

Bilingual English/Spanish

Healthcare operations

Referral coordination

Scheduling coordination

Communication skills

Looker or data tools

Tools

Google Suite

Slack

Looker

Job description

Pair Team is a mission-driven healthcare technology company empowering coordinated care for underserved populations. This referral coordination role is 100% remote within the United States, with PST hours in effect for coverage.

You will own referrals and scheduling for PCP, dental, vision, specialists, and transportation, verify insurance, handle ROI/AR requests, and document activities in internal systems while collaborating across care teams.