Remote Real-Time WFM Analyst

Elevance Health; Chicago (IL); Hybrid; USD 35,142 - 65,780; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Incentive bonus programs

Job summary

A leading health services company is seeking a Call Center Operations Associate to manage call volume and ensure service levels. The role allows for virtual work full-time with required training sessions on-site. Candidates must have a high school diploma and a minimum of 2 years of call center experience. Proficiency in Microsoft Office and knowledge of WFM platforms is preferred. Competitive salary range is $25.51 to $47.75, along with comprehensive benefits.

Qualifications

• Minimum of 2 years' call center operations experience or equivalent.
• Ability to create organized and concise documentation.

Responsibilities

• Monitor and adjust call volume to maintain service levels.
• Schedule activities based on call patterns.
• Update schedules for breaks and off-phone activities.
• Participate in Telephony implementation testing.

Skills

Real-time management in call center

WFM platform knowledge

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

High School diploma or equivalent

Tools

NICE IEX

Genesys Cloud

Job description

A leading health services company is seeking a Call Center Operations Associate to manage call volume and ensure service levels. The role allows for virtual work full-time with required training sessions on-site. Candidates must have a high school diploma and a minimum of 2 years of call center experience. Proficiency in Microsoft Office and knowledge of WFM platforms is preferred. Competitive salary range is $25.51 to $47.75, along with comprehensive benefits.