Remote Real-Time Patient Scheduling Specialist

Midi Health; Palo Alto (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

A healthcare technology company is seeking a Patient Scheduling Support Representative to manage real-time patient communication and optimize scheduling. This role is crucial for enhancing patient experience by addressing rescheduling inquiries via text, email, and phone. The ideal candidate has 3-5 years in healthcare operations and proficiency in tools like AthenaHealth and Zendesk. This position offers a remote work environment with competitive compensation and comprehensive benefits.

Qualifications

• 3–5 years of experience in high-volume healthcare operations or patient services.
• At least 2 years of experience working in AthenaHealth and Zendesk.
• Experience in digital health or virtual care environments is a plus.

Responsibilities

• Support live patient scheduling and rescheduling.
• Communicate between patients and clinical operations.
• Respond to scheduling-related tickets and internal communications.

Skills

Excellent written and verbal communication

Strong attention to detail

Managing multiple communication channels

Tools

Google Workspace

AthenaHealth

Zendesk

Job description

A healthcare technology company is seeking a Patient Scheduling Support Representative to manage real-time patient communication and optimize scheduling. This role is crucial for enhancing patient experience by addressing rescheduling inquiries via text, email, and phone. The ideal candidate has 3-5 years in healthcare operations and proficiency in tools like AthenaHealth and Zendesk. This position offers a remote work environment with competitive compensation and comprehensive benefits.