Remote RCM Collections Lead & Team Coach

virtahealth; United States; Remote; USD 65,000 - 84,000; Full time

Job summary

Virta Health is seeking a remote-first Collections Lead Specialist to guide a team of Collections Specialists, manage a portion of Tier 3 AR, and coordinate payer follow-up and denial resolution.

You’ll serve as the escalation resource for complex denials, monitor AR aging and KPIs, and promote consistent use of templates and auditable documentation. This leadership role emphasizes mentorship, data-driven decisions, and value-driven care in a fast-paced healthcare environment.

Qualifications

• Experience: 4+ years in healthcare Revenue Cycle Management with a specialized focus on collections and AR follow-up.
• Mentorship: Previous experience leading, mentoring, or training billing specialists or contractors in an RCM environment.
• Data Proficiency: Advanced Excel skills (VLOOKUPs, Pivot Tables, data cleaning) to manage complex reconciliation reports and audit large datasets for accuracy.
• Specialized Knowledge: Expert-level understanding of CPT, HCPCS, and ICD-10 coding, commercial/government payer timely filing limit policies, and claim adjudication.
• Technical Mastery: Proficiency with navigating EHRs (Athena or Candid Health experience a plus), clearinghouse platforms, payer portals and CRM platforms such as Salesforce.
• Multi-tasking: Proven ability to remain organized while managing both a team workload and a personal account portfolio simultaneously.

Responsibilities

• Team Development: Lead and develop a team of Collections Specialists, setting daily priorities and holding the team accountable to follow-up cadences and high documentation standards.
• Portfolio Ownership: Act as a 'working lead' by directly managing a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls.
• Escalation Support: Serve as the first point of contact for your team on complex denials, payer disputes, and accounts requiring advanced review or documentation.
• Performance Monitoring: Track team-level AR aging and denial trends, reporting on performance against KPIs and flagging systemic issues to leadership with data-supported recommendations.
• Operational Consistency: Ensure the team consistently utilizes productivity scorecards, standardized follow-up templates, and auditable documentation practices.

Skills

Healthcare RCM

Mentorship

Excel Proficiency

CPT/HCPCS/ICD-10 knowledge

EHR navigation (Athena/Candid Health)

Clearinghouse platforms

Payer portals & Salesforce

Multi-tasking

Tools

Athena

Candid Health

Clearinghouse platforms

Payer portals

Salesforce

Job description

Virta Health is seeking a remote-first Collections Lead Specialist to guide a team of Collections Specialists, manage a portion of Tier 3 AR, and coordinate payer follow-up and denial resolution.

You’ll serve as the escalation resource for complex denials, monitor AR aging and KPIs, and promote consistent use of templates and auditable documentation. This leadership role emphasizes mentorship, data-driven decisions, and value-driven care in a fast-paced healthcare environment.