Remote Radiology Scheduling Specialist

Carenet-Health-; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO and holidays

FSAs

Job summary

Carenet Health is seeking a Customer Service Representative to work remotely from a home office in the United States. You will be the main contact for scheduling diagnostic imaging and related services, ensuring accurate and compassionate patient interactions while adhering to HIPAA and company policies.

The role emphasizes high-volume inbound/outbound calls, scheduling accuracy, and cross-functional collaboration with clinical teams.

Qualifications

• High school diploma or GED required.

Responsibilities

• Handle inbound/outbound patient interactions to schedule imaging services.
• Schedule, reschedule, cancel and confirm patient appointments across service lines.
• Respond to patient inquiries regarding imaging services and insurance.
• Document all interactions in CRM and scheduling systems according to HIPAA and client policies.
• Coordinate care with providers and internal teams to meet service expectations.

Skills

Verbal communication

Empathy

Telephone etiquette

Schedule coordination

Attention to detail

Typing speed 40 wpm

Education

High School Diploma or GED

Tools

CRM platforms

Scheduling platforms

Outlook

Teams

Job description

Carenet Health is seeking a Customer Service Representative to work remotely from a home office in the United States. You will be the main contact for scheduling diagnostic imaging and related services, ensuring accurate and compassionate patient interactions while adhering to HIPAA and company policies.

The role emphasizes high-volume inbound/outbound calls, scheduling accuracy, and cross-functional collaboration with clinical teams.