Remote Quantum Success Engineer

IonQ; College Park (MD); On-site; USD 128,000 - 183,000; Full time

Job summary

IonQ, Inc. is hiring a Quantum Success Engineer to join a cross-functional team that drives exceptional customer experiences across IonQ Quantum Cloud platforms.

You will support onboarding, troubleshooting, and optimizing users’ workflows on IonQ systems, translating needs between customers and engineering teams. You will become a subject matter expert on IonQ’s software, assist with feature adoption, and help users navigate administration, workflow orchestration, and integration options.

Qualifications

• MS in Physics, Computer Science, or a related technical field, especially with computational focus OR Graduate-level training or equivalent hands-on experience in a computational, quantitative field (e.g., Physics, Computer Science, Applied Math, Engineering)
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
• Experience in user support, developer relations, solutions engineering, or another technical role involving user enablement
• Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms
• Demonstrated experience communicating technical concepts to business stakeholders and technical subject matter experts, including across different technical domains

Responsibilities

• Become a subject matter expert on IonQ's user-facing quantum computing software, production systems, and ecosystem integrations
• Answer user questions, troubleshoot incidents, and assist with internal investigation, acting as the primary interface between IonQ customers and our software and system operations teams
• Provide technical implementation guidance to customers regarding platform administration, software integration, workflow orchestration, and other topics
• Facilitate onboarding sessions to help new users get up and running on IonQ systems
• Collect customer feedback and feature requests, identify challenges and technical blockers, and advocate for customer-driven improvement to IonQ's core products
• Contribute to developer documentation, training materials, new feature demos, and other enablement-focused content
• Support the development of internal tools, metrics, and processes for understanding and monitoring how customers use IonQ products and what they need to be successful
• Participate in on-site customer engagements, industry conferences, and other events to connect with IonQ customers and the broader quantum community

Skills

Python

Jupyter Notebook

Communication

Customer-facing

Technical generalist

Education

MS in Physics, Computer Science, or related field

Graduate-level training or equivalent computational experience

Job description

IonQ, Inc. is hiring a Quantum Success Engineer to join a cross-functional team that drives exceptional customer experiences across IonQ Quantum Cloud platforms.

You will support onboarding, troubleshooting, and optimizing users’ workflows on IonQ systems, translating needs between customers and engineering teams. You will become a subject matter expert on IonQ’s software, assist with feature adoption, and help users navigate administration, workflow orchestration, and integration options.