Remote Quality Assurance Lead — Data & Compliance

YMCA of San Diego County; San Diego (CA); Hybrid; USD 47,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The YMCA of San Diego County is seeking a Quality Assurance Specialist Lead to supervise the QA team, uphold program quality, and ensure compliance with data and contract regulations. You will help develop procedures, manage reporting, and coordinate quality assurance checks across the department.

The role includes staff training, group facilitation, and maintaining contract deliverables. It requires hybrid work in San Diego County with in-person trainings at Chula Vista, North Park, or

Qualifications

• Bachelor's degree in child development, human services, or related field or four (4) years’ equivalent related experience required AND
• A minimum of six (6) years’ work experience required in: Four (4) years of experience contract compliance within a community-based organization serving children, youth, families and/or adults
• Two (2) years of experience of program coordination in comparable state or local funded subsidy childcare or child development program

Responsibilities

• Oversee and guide staff in managing contract deliverables, ensuring contract compliance, optimizing workflow and business practices, and maintaining quality assurance and reporting requirements
• Develop, implement, and refine trainings for new program staff, as well as ongoing training for existing staff to keep them updated on new regulations
• Ensure departmental compliance with state, county, and agency regulations by overseeing regular monitoring of program quality
• Independently interpret rules, regulations, and timelines pertaining to programs, and create SOPs, memorandums, and training materials accordingly
• Coordinate training sessions covering SOPs, policies, participant services, and data management systems
• Maintain audit results using report templates, analyze findings, and develop plans for improvement
• Utilize audit data to identify areas for improvement and resolve workflow issues
• Collaborate with leadership in developing and implementing the overall departmental operating and strategic plan
• Lead and participate in software product testing to ensure functionality; develop subsequent software and data collection forms, SOPs, training materials, and training calendars
• Lead the team in data entry into program software systems, review and maintain database systems, and track information for program statistics and preparation of program reports

Skills

Leadership

Communication

Training

Group facilitation

Education

Bachelor's degree in related field

Job description

The YMCA of San Diego County is seeking a Quality Assurance Specialist Lead to supervise the QA team, uphold program quality, and ensure compliance with data and contract regulations. You will help develop procedures, manage reporting, and coordinate quality assurance checks across the department.

The role includes staff training, group facilitation, and maintaining contract deliverables. It requires hybrid work in San Diego County with in-person trainings at Chula Vista, North Park, or