Remote Quality Assurance & Data Auditor (Investigations)

Sedgwick Claims Management Services Ltd; Texas; Remote; USD 55,000 - 75,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist to audit case files and client records, ensuring data quality, accuracy and compliance with service levels. This telecommuter role from Texas supports internal teams and partners with strong analytical skills.

You will identify trends, document findings, and contribute to quarterly stewardship reports while collaborating with stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree with four years of investigative experience preferred or equivalent.
• Excellent oral and written communication skills.
• Proficient with Microsoft Office and general PC literacy.
• Strong analytical and organizational abilities; able to work independently or in a team.

Responsibilities

• Audit internal, client or vendor case files for accuracy, consistency, and compliance with SLAs.
• Identify trends and opportunities to improve service efficiency and quality.
• Ensure data elements (demographics, contacts, contracts, performance guarantees) are captured accurately in the CRM.
• Compile audit results and contribute to quarterly stewardship reports and logs.

Skills

Oral and written communication

PC literacy

Analytical thinking

Organizational skills

Independent or team work

Performance competencies

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Quality Assurance Specialist to audit case files and client records, ensuring data quality, accuracy and compliance with service levels. This telecommuter role from Texas supports internal teams and partners with strong analytical skills.

You will identify trends, document findings, and contribute to quarterly stewardship reports while collaborating with stakeholders in a fast-paced environment.