Remote Public Sector Operations & Analytics Analyst

Public Consulting Group; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is a leading public sector solutions firm delivering implementation and operations improvement across health, education, and human services. The role focuses on superior client service, data-driven analysis, and cross-functional collaboration to support PCG systems and time studies.

The candidate will manage emails and calls, produce monthly/quarterly reports, and coordinate data collection for system updates while partnering with project managers to ensure timely,

Qualifications

• Bachelor's degree or higher preferred in business, public policy, or related field.
• 2–3 years in office/corporate environment; MS Office experience required.

Responsibilities

• Manage client customer service requests via email and phone and produce reports.
• Coordinate with client contacts to collect roster data and perform monthly/quarterly system updates.
• Analyze time study results and provide data-driven analysis to project managers.
• Communicate effectively with clients and team members to provide system support and guidance.
• Identify opportunities to document processes and improve QA/test procedures.

Skills

Customer service

Verbal communication

Written communication

Data analysis

Time management

Independent teamwork

Issue troubleshooting

Client management

Education

Bachelor's degree or higher

Tools

MS Office

Job description

Public Consulting Group is a leading public sector solutions firm delivering implementation and operations improvement across health, education, and human services. The role focuses on superior client service, data-driven analysis, and cross-functional collaboration to support PCG systems and time studies.

The candidate will manage emails and calls, produce monthly/quarterly reports, and coordinate data collection for system updates while partnering with project managers to ensure timely,