Operations Analyst II: Client Data & Process Improvement

LE05 Public Consulting Group LLC (Health); Town of Florida (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The firm seeks a diligent professional to manage client service requests via phone and email, prepare regular data-driven reports, and coordinate cross-functional data collection and updates.

This role emphasizes analytical insight, client communication, and process documentation.

Qualifications

• Bachelor’s degree or higher is preferred, preferably in business, business administration, accounting, social work, public policy, or other closely related fields.
• 2-3 years working in office or corporate environment required; Experience with MS Office suite required.
• Application, Call Center/Client Service Experience strongly desired.

Responsibilities

• Manage client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner.
• Produce monthly and quarterly reports based on systems data to meet client and team deliverables.
• Coordinate with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.
• Analyze monthly and quarter time study results and responses in accordance with project procedures.
• Communicate effectively with clients and team members to provide information and assistance relative to system support and client management.
• Analyze system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
• Recognize opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
• Performs ad hoc tasks related to various projects for a variety of project managers and staff.

Skills

Customer service

Verbal communication

Written communication

Analytical thinking

Time management

Independent work

Team collaboration

Troubleshooting

Presentation

Education

Bachelor’s degree or higher

Tools

MS Office

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The firm seeks a diligent professional to manage client service requests via phone and email, prepare regular data-driven reports, and coordinate cross-functional data collection and updates.

This role emphasizes analytical insight, client communication, and process documentation.