Remote Public Safety Dispatcher: Multi-Channel Triage

SaidGig; New York (NY); Remote; USD 41,000 - 76,000; Full time

Job summary

SaidGig is seeking a seasoned dispatcher/coordinator for public safety communications in a remote contractor role. You will analyze incidents, triage priority, and route requests across radio, phone, and digital chat while maintaining calm under pressure.

Documents actions for AI training datasets and contributes to workflow optimization and escalation procedures. Onboarding is rapid with quick task readiness and flexible completion timelines.

Qualifications

• Experience as dispatcher/coordinator in public safety communications (911, police, ambulance, emergency, or fire).
• Ability to prioritize and manage multiple requests in high-pressure environments.
• Clear verbal and written communication for fast-paced radio, phone, and digital chat interactions.
• Experience using radio, phone, and digital chat platforms.
• Knowledge of SOPs and escalation protocols used in public safety communications.
• Ability to remain calm, focused, accurate, and detail-oriented in dynamic situations.

Responsibilities

• Analyze incoming incident and service requests, determine priority and triage under pressure.
• Route requests to resources or agencies via radio, phone, and digital chat communications.
• Manage multiple channels simultaneously and relay critical information accurately.
• Use standardized protocols and checklists for consistent responses.
• Document scenarios, incident details, actions taken, and decision rationale for AI datasets.
• Provide input on workflow optimization, escalation procedures, and multi-channel coordination in public safety settings.
• Participate in periodic feedback reviews to improve training-data quality.

Skills

Prioritization under pressure

Multichannel communication

Verbal communication

Written communication

SOPs and checklists

Attention to detail

Tools

Radio systems

Phone systems

Digital chat platforms

Job description

SaidGig is seeking a seasoned dispatcher/coordinator for public safety communications in a remote contractor role. You will analyze incidents, triage priority, and route requests across radio, phone, and digital chat while maintaining calm under pressure.

Documents actions for AI training datasets and contributes to workflow optimization and escalation procedures. Onboarding is rapid with quick task readiness and flexible completion timelines.