Police Dispatcher (911)

micro1; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

micro1 is seeking Police Dispatchers (Contractor) to support emergency response and real-time communications. You will prioritize requests under time pressure, monitor multiple channels, and apply APCO/NENA protocols.

The role emphasizes accuracy in transcripts, scenario development, and feedback for AI model training. Remote work with collaboration in a project-based remote environment; 3+ years experience preferred.

Qualifications

• 3+ years of active experience as a police dispatcher or equivalent in emergency communications.
• Experience prioritizing and multitasking under high-stress conditions.
• APCO and/or NENA certification is strongly preferred.
• Excellent written and verbal communication with high accuracy.
• Familiarity with dispatch protocols, CAD systems, and modern emergency tech.
• Experience documenting procedures for training or QA.
• Detail-oriented, adaptable, and collaborative in a remote setting.

Responsibilities

• Prioritize and triage incoming requests with precision under high-pressure, time-sensitive conditions.
• Monitor and manage multiple communication channels simultaneously (radio, phone, digital).
• Apply APCO or NENA protocols to assess, record, and route incidents.
• Provide clear, concise written and verbal responses during fast-paced scenarios.
• Deliver detailed feedback on incident handling, decision-making, and escalation for AI training.
• Assist in scenario development outlining typical and edge-case dispatch situations.
• Review transcripts or logs to ensure fidelity and clarity for training data.

Skills

Prioritization

Multitasking

Decision-making

Emergency comms

APCO certification

NENA certification

Written communication

CAD familiarity

Tools

CAD systems

Job description

Role Title: Police Dispatcher (911) Role Type: Contractor Location: Remote micro1 is selecting Police Dispatchers experts to contribute to a customer's project focused on emergency response and real-time communications. In this role, you'll apply your expertise to help train next‑generation AI systems. Your work will shape how models learn, reason, and perform through high‑quality, real‑world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Prioritize and triage incoming requests with precision under high‑pressure, time‑sensitive conditions experience.
• Monitor and manage multiple communication channels simultaneously, including radio, phone, and digital platforms.
• Apply APCO or NENA protocols to assess, record, and route incidents in accordance with documented procedures.
• Provide clear, concise, and accurate written and verbal responses during fast‑paced, simulated or real‑world emergency scenarios.
• Deliver detailed feedback regarding incident handling, decision‑making, and escalation processes for AI model evaluation and development.
• Assist in scenario development by outlining typical and edge‑case dispatch situations and recommended response protocols.
• Review and annotate transcripts or incident logs to ensure fidelity and clarity for training data sets.

Preferred Qualifications

• 3+ years of active experience as a police dispatcher, coordinator, or equivalent in emergency communications.
• Demonstrated expertise in prioritization, multitasking, and rapid decision‑making in high‑stress environments.
• APCO (Association of Public‑Safety Communications Officials) and/or NENA (National Emergency Number Association) certification strongly preferred.
• Exceptional written and verbal communication skills, with a keen eye for accuracy and professionalism.
• Familiarity with dispatch protocols, CAD systems, and modern emergency communication technologies.
• Experience documenting and communicating procedures for training or quality assurance purposes.
• Detail‑oriented, adaptable, and collaborative approach to project‑based work in a remote setting.

Originally posted on Himalayas